Customer Service Representative (US E-commerce) - Premium Client Support

Join KMC Solutions as a Customer Service Representative specializing in US E-commerce support. In this dynamic role, you will serve as the primary point of contact for a high-value customer base, delivering premium, white-glove service to ensure customer satisfaction. Based in Canggu, Bali, you will be part of a team that handles complex customer inquiries, resolves issues efficiently, and builds long-term client relationships.

At KMC Solutions, we are a leading provider of IT solutions, and our customer service team plays a crucial role in maintaining our reputation for excellence. With a focus on US E-commerce, you will leverage your expertise to support clients in the US market, using tools like Zendesk, Salesforce, and QuickBooks. This role offers a unique opportunity to grow within a company that values innovation and customer-centricity.

Daily, you will handle a mix of inbound and outbound customer interactions, from order inquiries to technical support. You will also work closely with our sales and operations teams to ensure seamless service delivery. If you are passionate about customer service and eager to make a difference in the US E-commerce space, this is the role for you.

📋 Tanggung Jawab Pekerjaan

• Provide exceptional customer service to high-value clients in the US E-commerce sector.
• Handle customer inquiries, complaints, and requests using Zendesk and Salesforce.
• Resolve customer issues promptly and professionally, ensuring high satisfaction rates.
• Assist in order processing and ensure accurate order fulfillment.
• Collaborate with the sales and operations teams to improve customer experience.
• Monitor customer feedback and implement improvements to service processes.
• Stay updated with industry trends and best practices in US E-commerce customer service.
• Participate in team meetings and contribute to continuous improvement initiatives.

🎓 Kualifikasi & Syarat

• Minimum of 2 years of experience in customer service, preferably in the e-commerce or IT industry.
• Proven track record of delivering excellent customer service and resolving complex issues.
• Strong communication skills, both written and verbal, in English.
• Familiarity with CRM systems like Salesforce and customer service tools like Zendesk.
• Basic knowledge of US E-commerce platforms and processes.
• Ability to work independently and as part of a team in a fast-paced environment.
• Certification in customer service or related field is a plus.
• Experience with accounting software like QuickBooks is a plus.

🛠️ Keahlian

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