Operations Supervisor - Telecommunications Launch Program

Join Teleperformance as an Operations Supervisor for our groundbreaking Telecommunications Launch Program in Bali. This is a unique opportunity to lead a dynamic team in delivering exceptional customer service and operational excellence for a cutting-edge telecommunications provider. In this role, you'll manage a team of 8-10 agents, ensuring they meet and exceed performance targets, while also overseeing the smooth operation of our contact centers in Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, and Badung.

At Teleperformance, we're proud to be a global leader in customer experience management, and our Bali operations are no exception. We're looking for a proactive and results-driven supervisor who can inspire and mentor their team, while also staying up-to-date with the latest industry trends and best practices. If you're ready to take on this challenge and make a real impact in the telecommunications sector, we want to hear from you.

In your daily work, you'll be using tools like ACD systems, CRM platforms, and performance management software to monitor and improve agent performance. You'll also be responsible for training and developing your team, ensuring they have the skills and knowledge they need to succeed. This is a great opportunity to grow your career in a fast-paced and rewarding industry.

📋 Tanggung Jawab Pekerjaan

• Lead and manage a team of 8-10 agents, ensuring they meet and exceed performance targets
• Oversee the smooth operation of our contact centers in Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, and Badung
• Monitor and improve agent performance using tools like ACD systems, CRM platforms, and performance management software
• Train and develop your team, ensuring they have the skills and knowledge they need to succeed
• Stay up-to-date with the latest industry trends and best practices in telecommunications customer service
• Ensure compliance with all relevant regulations and company policies
• Resolve escalated customer issues and complaints in a timely and professional manner
• Provide regular reports and updates to management on team performance and operational activities

🎓 Kualifikasi & Syarat

• Minimum 3 years of experience in a supervisory or team lead role in the telecommunications or customer service industry
• Proven track record of successfully managing and developing a team
• Strong knowledge of telecommunications services and products
• Excellent communication and interpersonal skills
• Ability to work well under pressure and meet tight deadlines
• Fluency in English and Bahasa Indonesia
• Certification in customer service management or a related field is a plus
• Bachelor's degree in Business Administration, Telecommunications, or a related field

🛠️ Keahlian

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